Stakeholders

Stakeholders

Communication with Stakeholders

Identifying and communicating with stakeholders is the cornerstone of fulfilling corporate social responsibilities. In order to protect their due rights, the stakeholders may communicate with or make relevant suggestions to the Company. The Company’s duty and responsibility are to make the best response to the issues that the stakeholders are concerned about.
FINETEK has a good communication channel and dedicated staff who shall be responsible for listening to the needs of stakeholders, screening the feedback information collected by different communication channels according to the inquiries and priority of the issues, and then giving in-depth explanations responses. The following are the communication channels and key issues established by the Company and various stakeholders:
The company reports to the board of directors at least once a year, most recently at the 19th meeting of the eighth session of the board of directors on March 10, 2025. The following is the communication channels, issues of concern, management and control methods and execution situation between the company and various stakeholders.
In 2024 Annual implementation status:

Types Communication channels and frequency, windows and contact information Issues Concerned Control method Execution situation
Shareholders
/Investors
  1. Annual shareholders’ meeting [every year]
  2. Annual report [every year]
  3. Corporate briefing [every year]
    àGeneral Manager’s Office: Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Financial information, business operating conditions, and risk management
  1. A shareholders’ meeting is held  every year to disclose the annual report information and business management strategies and policies
  2. Cooperate with securities companies to hold at least two public legal person briefings every year to let investors understand the company's operating status, growth momentum and other information.
  3. Investors can use the IR email address and the spokesperson's hotline to inquire about the company's various operations and financial report information in real time.
  1. A shareholders’ meeting was held on May 27, 2024.
  2. In 2024, the company participated 4 conference.
​
Employees
  1. Labor-management meetings [irregular]
  2. Company internal website and Finetek HR e-newsletter [weekly]
  3. Department safety meeting [irregular]
  4. Education and training [irregular]
    àHR: Mrs. Hu　
    Email: hr@fine-tek.com
 Wage and welfare, Occupational safety and
health environment, talent cultivation, and labor-management relations
  1. Labor-management meeting minutes
  2. Mail, e-newsletter, internal website portal platform
  3. Education and training records
  4. Employee complaint mailbox
  5. Employee Interview Form
  6. Performance Appraisal
  1. In 2024, labor-management meetings were held every quarter, with a total of four meetings at the Tucheng Plant and four meetings at the Yilan Plant.
  2. Regularly issue employee e-newsletters every week and post them on the company's internal website.
  3. In 2024, internal and external training were held. There were 159 internal training classes with a total of 2,448 students, a total of 3,825 hours of class time, and an average attendance rate of 99%. There were 70 external training classes with a total of 70 students, and a total of 535 hours of class time.
  4. There were 1 employee complaint in 2024.
  5. In 2024, we interviewed 25 new employees and 41 former employees.
  6. There were two times annual performance appraisal conducted in 2024.The probationary appraisal was conducted when new employees complete their probationary period.
Clients
  1. Telephone [anytime]
  2. Email [any time]
  3. Customer visits or factory audits [irregular]
  4. Questionnaire responses [irregular]
    àOnline consultation services
    Email: info@fine-tek.com
 Customer service, supply chain management,
and product quality and safety
  1. Annual Customer Satisfaction Survey
  2. Quarterly Water and Air Pollution Treatment & Circular Economy Seminar
  3. Management of weekly business visits
  4. Weekly project meeting
  1. In 2024, a total of 845 questionnaires were distributed, 333of which were collected, with a collection rate of 39%.
  2. The customer satisfaction score in 2024 was 90 points, a 1% increase from 2023 (89 points).
Government
  1. Official documents [at any time]
  2. Regulation briefings [irregular]
  3. Taipei Exchange [irregular]
  4. Industry Association [Irregular]
    àGeneral Manager’s Office:
    Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Occupational safety and health, information
disclosure of OTC companies, environmental
protection and pollution prevention, and labor-management relations and employee welfares
  1. The general manager’s office immediately sends and receives official documents to understand the new regulations and regulations, and informs the relevant departments of the company to take countermeasures.
  2. Respond immediately to various inquiries and requirements of the Taipei Exchange.
  3. Participate in various industry associations related to the company's industry, keep abreast of the latest industry information and developments, and formulate the company's long-term operating strategies.
  1. Respond immediately to the competent authority for inquiries and proactively participate in relevant meetings and courses
  2. A total of 205 emails were received electronically in 2024, all of which were forwarded to relevant departments.
Communities
/Non-Profit Organizations
  1. Charitable activities [irregular]
  2. Corporate Sustainability Report [Every Year]
    àGeneral Manager’s Office Ms. Wu
    Email: esg@fine-tek.com
 Environmental protection and charity donations, and community activities
  1. Wu Sha Cultural Foundation provides cultural promotion, environmental protection and community care services and updates information from time to time on the official website.
  2. Issue corporate sustainability report
  1. In August 2025, the 2024 Corporate Sustainability Report was issued.
  2. In 2024, the Wusha Cultural Foundation held a series of Wusha Arts and Culture Festival activities, artist residency series activities, and a charity memorial concert.
  3. Sponsored the "Senior Citizens' Meal Activity" of Peibei Community Development Association, Tucheng District, New Taipei City.
  4. Sponsored Yilan County Government's science and technology competition activities.
Suppliers
  1. Supplier visits or factory audits [irregular]
    2. Telephone [irregular]
    3. Email [irregularly]
    àPurchasing Section Mr. Zeng
    Email: info@fine-tek.com
 Suppliers management, product quality and safety, and business operating status
  1. Conduct supplier evaluations every quarter and provide guidance to suppliers rated C and D.
  2. Sign environmental protection agreements with new suppliers every year
  3. When placing daily purchase orders, pay attention to the operating status of suppliers from time to time, and report any abnormalities to the supervisor for understanding
  1. At the end of 2024, a supplier evaluation was conducted, with a total of 459 A/B grade manufacturers(96.53%).
  2. In the 2024 , 29 new manufacturers were added in environmental protection pledge, total are 394 manufacturers.
  3. In 2024, we conducted an external inspection and coaching program for 8 C/D level suppliers in 2023.
News Media
  1. Press releases [irregularly]
  2. Press conference [irregular]
    3. Factory visits and dinner gatherings [irregular]
    àGeneral Manager’s Office:
    Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Product sales and revenue, business development and alliances, and corporate development plans
  1. Communicate with reporters regularly every quarter, every six months, and every year to explain the company's latest operating figures and plans, major capital expenditures, large-scale international cooperation or international mergers and acquisitions, etc., and issue relevant press releases to make the company's operating information open and transparent.
  2. Organize visiting groups of various small and medium-sized enterprises or labor unions from time to time to share information such as the company's business philosophy and management policies to enhance cooperation and joint learning and growth with partners.
  3. Form alliances with different industries, and have dinner together from time to time to exchange business experience or discuss cooperation opportunities.
  1. 28 important messages for real-time communication in 2024.

Consumer or Customer Rights Policy and Complaint Procedures

Our company has established a "Customer Service Management Procedure", and the policy is aimed at providing superior customer service, delivery time, product specifications and functions, and product quality to meet customer needs, and continuously improving and developing new products to increase market competitiveness. To understand customers' overall evaluation of our products and services, and to strengthen customer service so that any issues raised or reported during product use can be promptly investigated and addressed. We conduct a customer satisfaction survey every November on product quality, sales service, and marketing website to analyze customers' overall evaluation of the company.
To strengthen customer loyalty and build long-term, stable customer relationships, we conduct in-depth analysis of customer satisfaction survey feedback annually, especially on areas of dissatisfaction, and develop specific improvement plans to gradually improve service quality and customer satisfaction. This measure aims to ensure that customer needs are fully addressed, further strengthen partnerships, and promote long-term business development. Our company conducted a customer satisfaction survey, with a satisfaction score of 90 in 2024.
In addition, our company has established a "Customer Complaint and Return Handling Procedure" to ensure that customers can effectively and quickly resolve any issues or complaints they raise when receiving any business or related services from our company, and that appropriate countermeasures are taken. Our customer communication and complaint contact information is as follows:
Customer communication website: www.fine-tek.com
Customer communication email: info@fine-tek.com


 
 

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